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Privacy Policy for Departmental Success

Last updated: 9/12/2025

Welcome to Departmental Success ("we", "our", "us"). This Privacy Policy explains how we collect, use, store, and protect your information when you access or use our website departmentalsuccess.com, where we provide study materials, practice questions, flashcards, and mock tests for exams such as:

• MRB Assistant Surgeon Exam
• MRB Health Inspector Exam
• MRB Departmental Exams
• MRB Pharmacist Exam

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you create an account or make a purchase, we collect:

• Name (if provided)
• Email address
• Phone number
• Payment-related information (processed securely via Razorpay)

1.2 Authentication Information

We use Firebase Email Authentication. You log in only using email-based authentication.

1.3 Automatically Collected Information

Through Google Analytics, we collect:

• Device information
• Browser details
• IP address (anonymized by Google where applicable)
• Pages visited
• Time spent on the website
• Usage patterns

This helps us improve website performance and user experience.

2. How We Use Your Information

We use your information for:

• Creating and managing your account
• Allowing access to purchased study materials
• Sending order confirmations and transactional messages
• Sending marketing emails/SMS about new study materials, offers, updates
• Customer support
• Improving website performance using analytics
• Preventing fraud or misuse

We do not sell or share your personal information with any third-party marketing companies.

3. How We Store Your Information

Your data is securely stored in:

• Firebase Authentication (for login email)
• Firebase Database/Firestore (for user profile, purchases, progress)

We do not use your data outside our website or for any unrelated purposes.

4. Payments

We use Razorpay as our payment gateway.

• Razorpay may collect information required to process your payment (such as name, email, phone, billing details).
• All payment data is handled according to Razorpay's security standards and PCI-DSS compliance.
• We do not store your complete card details or other sensitive payment information.

5. Marketing Emails and SMS

We may send:

• Promotional offers
• New study material announcements
• Exam preparation tips
• Website updates

You can unsubscribe at any time using the link in the email or by contacting us.

6. Data Retention

We keep your information as long as your account is active. Since account deletion is not currently available, data will remain unless you contact us directly to request removal.

7. Data Protection & Security

We follow industry-standard practices to protect your data:

• SSL encryption
• Firebase security rules
• Secure payment gateway (Razorpay)
• Limited internal data access

However, no online transmission is 100% secure, and we cannot guarantee absolute protection.

8. Cookies & Tracking Technologies

We use:

• Google Analytics cookies
• Firebase-related cookies

These help us understand user behavior and improve the platform.

You can disable cookies in your browser settings if you prefer.

9. Sharing of Information

We only share data with:

• Razorpay (for payment processing)
• Google Analytics (for website performance)
• Service providers used for sending marketing emails/SMS

We never sell your information to third parties.

10. Children's Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

11. User Rights

You have the right to:

• Request access to your data
• Request correction of inaccurate information
• Opt out of marketing communications
• Request deletion of your account/data by contacting us

12. Compliance with Indian Laws

This Privacy Policy complies with:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "Last Updated" date.

15. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact:

Departmental Success
Chennai, Tamil Nadu
Email: departmentalsuccess@gmail.com
Phone: +919445702124