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Terms & Conditions

Last Updated: 9/12/25

Welcome to Departmental Success ("we", "our", "us"). These Terms & Conditions ("Terms") govern your use of our website departmentalsuccess.com and all study materials, practice questions, flashcards, mock tests, and related services we provide.

By accessing or using our website, you agree to these Terms. If you do not agree, please do not use the website.

1. Definitions

• "Website" means departmentalsuccess.com.
• "User", "You" means any person accessing the website.
• "Services" include study materials, practice questions, flashcards, mock tests, and exam preparation content.
• "Content" refers to all materials provided on the website.

2. Eligibility

• You must be 18 years or older to use our services.
• If you are under 18, you may use the website only under the supervision of a parent or guardian.

3. Account Registration

To access study materials, you must create an account using:

• Email authentication through Firebase

You agree to:

• Provide accurate information
• Keep your login credentials secure
• Not share your account with others

You are responsible for all activity under your account.

4. Use of Content

All study materials, practice questions, flashcards, and mock tests provided on the website are:

• Copyrighted
• For personal and non-commercial use only

You must not:

• Copy, distribute, or sell any content
• Share paid study materials with others
• Reproduce or upload our content to any platform
• Use our materials to create competing products

Violating this may lead to:

• Account suspension
• Legal action for copyright infringement

5. Payments

We use Razorpay for secure payment processing.

By making a purchase, you agree that:

• All payments are final
• You will provide accurate billing information
• Razorpay's terms and policies apply

We do not store your card or sensitive payment data.

6. Refunds & Cancellations

Once a user purchases study materials, mock tests, or any digital product:

• No refunds will be provided
• No cancellations will be accepted

This is because digital content is instantly accessible.

If you face technical issues, we will assist in resolving them.

7. Availability of Services

We aim to keep the website available 24/7, but we do not guarantee:

• Uninterrupted access
• No errors or delays
• That all content will always be available

We may update, modify, or remove content at any time.

8. User Responsibilities

You agree to:

• Use the website legally
• Not attempt to hack, reverse engineer, or damage the website
• Not misuse the platform for fraudulent activity
• Not upload any harmful files or viruses

9. Marketing Communications

By creating an account, you agree that we may send:

• Marketing emails
• Promotional SMS
• Updates about new exam materials or offers

You may opt out at any time.

10. Intellectual Property

All content on the website is owned by Departmental Success.

This includes:

• Text
• Questions
• Explanations
• Flashcards
• Mock tests
• Graphics
• Logos
• Website design

Unauthorized use is prohibited.

11. Limitation of Liability

Departmental Success is not responsible for:

• Exam outcomes or scores
• Errors in study materials
• Delay or failure in accessing the website
• Loss of data or financial loss due to misuse

Our content is for educational purposes only and not guaranteed to match real exam questions.

12. Termination

We may suspend or terminate your account if you:

• Violate these Terms
• Misuse study materials
• Attempt fraud or illegal activity

Termination may result in loss of access to purchased materials.

13. Third-Party Services

We use third-party services such as:

• Firebase (Authentication & Database)
• Razorpay (Payments)
• Google Analytics (Website tracking)

Their terms and policies also apply when you use our website.

14. Changes to Terms

We may update these Terms at any time. Changes will be posted with a new "Last Updated" date. Your continued use of the website signifies acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws of Tamil Nadu, India.

Any disputes shall be handled in the courts located in Chennai, Tamil Nadu.

16. Contact Information

If you have questions about these Terms, contact us:

Departmental Success
Chennai, Tamil Nadu
Email: departmentalsuccess@gmail.com
Phone: +919445702124